Frequently
asked questions.

We ship to metropolitan France and every other country of the European Union. In France: Colissimo home delivery (2–5 business days) or Mondial Relay to a relay point (3–6 business days). In the other EU countries: Colissimo home delivery (3 to 8 days); in Belgium, Luxembourg, the Netherlands, Spain, Portugal, Italy and Poland, Mondial Relay to a relay point or locker is also available (3 business days on average in Belgium and Luxembourg, 5 in the others). Shipping is free from €100 in France and from €150 in the European Union.

Yes, across the European Union: to your door with Colissimo, and in Belgium, Luxembourg, the Netherlands, Spain, Portugal, Italy and Poland also to a relay point or locker with Mondial Relay. We do not yet ship to the French overseas territories or outside the European Union.

A confirmation email with your tracking number is sent as soon as your order is shipped. You can track your parcel on the carrier's website or from your AUDEO account.

We accept credit and debit cards (Visa, Mastercard, American Express) and Apple Pay via Stripe. Your payment data is encrypted and secure — we have no direct access to it.

Yes. All payments are processed by Stripe, PCI-DSS level 1 certified. AUDEO never stores your card details.

You have 14 days from receipt to exercise your right of withdrawal, with no need to give a reason. After that, we accept returns for exchange or store credit up to 30 days after receipt. Items must be in perfect condition, unworn, with their tags. Return shipping is at your expense, unless we made an error or the item is defective; from abroad, expect about €15 to €22. Refunds are issued within 14 days of receiving the return.

Email us at contact@audeo.cc with your order number. We'll send you the return address and packing instructions.

Yes. Every AUDEO piece is handmade in Brittany, in our workshop in the Morbihan, by a single craftsperson from cutting to finishing.

Our pieces are made in very limited runs from curated materials — some as single copies. Once sold out, a reference is generally not restocked. Subscribe to our newsletter to be notified of new releases.

We work with materials from the nautical and upholstery industries. The Sac Marin XL is made of marine faux leather, the kind used for outdoor boat cushions. The bum bags and the Sac Marin are made of nautical acrylic canvas, which is water-repellent, UV-resistant and mould-resistant; the camel bum bag is faux suede. The toiletry pouches combine that canvas with boat-hood PVC. The totes are cotton. Zips are YKK, marine grade. Each product page details the materials.

It is the faux leather used for outdoor boat cushions. We use it for the Sac Marin XL. The Beige / Marron colourway combines it with beige acrylic canvas. The Noir / Chiné colourway is made of heathered Batyline canvas, with faux leather handles. The other six colourways are entirely faux leather. Clean it with a microfibre cloth and a mild soap.

We talk about upcycling rather than recycling. The acrylic canvases come from offcuts and end-of-line fabric from boat covers (sail covers, shade sails): new fabric, rescued from waste. The totes are cut from new offcuts of upholstery fabric. Each product page states where its materials come from.

Sac Marin, Sac Marin XL and toiletry pouches: clean with a microfibre cloth and a mild soap, then air dry. The nautical canvas bum bags are machine washable; after washing, re-proofing may restore their water repellency. The cotton tote, which is not waterproof, can be machine washed at 30 °C: empty it and close the zipped pocket before washing.

The faux suede bum bag is not machine washable. Clean it by hand with a damp cloth and cold water, then air dry.

Clean with a microfibre cloth and a mild soap, then air dry.

Yes. We repair every AUDEO piece (bum bags, bags, totes, pouches): seams, zips, straps and buckles, with no time limit after purchase. The price is cost price, quoted once we have your photo. Allow 4 to 6 weeks from when your piece reaches the workshop. You pay to send the piece to the workshop, and AUDEO pays for the return. You can make your request from the Repair page.

Yes. You write to us, we send you a quote, then you send us your boat cover. Morgane cuts it and sews it into one of our pieces, by hand. Allow at least 2 m² of fabric. The price is set by quote, and your piece is ready 10 days after we receive the fabric.

Yes, and it is free. At checkout, tick “Gift wrapping” and, if you like, add a personal note that travels with the piece in the parcel.

Click the 'Account' icon in the navigation or directly at checkout. Creating an account lets you track orders and access your order history.

On the login page, click 'Forgot your password?' and enter your email address. You'll receive a reset link within minutes.

Only buyers can leave a review. About ten days after your order ships, we email you a personal link for each model in it, valid for 60 days. We don't offer anything in exchange for a review. The workshop reads every review before publishing it, and only turns down reviews that are unlawful (insults, personal data…) or off-topic. Negative reviews are published like the others. Reviews appear on the model's page, all colours together, newest first, with the author's first name and surname initial. We may reply, and our reply appears under the review.